Spa Policies & Etiquette

Thoughtful policies protect the time, privacy, and experience of every client.

At Kerry Spindler Bespoke Aesthetics Spa, we provide highly personalized care in a private, professional setting. Our policies are designed to protect the time reserved exclusively for you while maintaining the calm, discretion, and level of care our clients expect.

Please review the following policies before your appointment.

Appointments

We operate by appointment only and do not accept walk-ins. Schedule all appointments in advance through our online booking system.

Because each appointment is reserved specifically for one client, we ask that you arrive on time and prepared for your scheduled service.

Cancellations & Rescheduling

We require a minimum of 24 hours’ notice to cancel or reschedule an appointment.

Same-day cancellations and missed appointments are subject to a $50 cancellation fee.

Clients with repeated cancellations, rescheduling, missed appointments, or insufficient notice may be required to prepay 100% of the service fee before future appointments. Prepaid reservations may be non-refundable when the required cancellation notice is not provided.

Repeated disregard for our scheduling policies may also result in restricted or discontinued booking privileges.

We understand that genuine emergencies occur and will always evaluate exceptional circumstances with reasonable discretion.

Late Arrivals

If you are running late, please contact us as soon as possible.

Arriving more than 10 minutes after your scheduled appointment time may require us to modify or shorten your treatment so that subsequent clients are not affected.

When there is not enough remaining time to safely or appropriately perform the service, the appointment may need to be rescheduled and may be subject to our cancellation policy.

Professional Boundaries & Right to Refuse Service

We are committed to maintaining a safe, respectful, and professional environment for clients and practitioners.

Kerry Spindler Bespoke Aesthetics Spa reserves the right to decline, discontinue, or restrict services when behavior is inappropriate, disruptive, threatening, harassing, or inconsistent with professional boundaries.

This may include repeated disregard for scheduling policies, inappropriate or excessive communications, unwanted contact outside normal business interactions, or conduct that interferes with the practitioner’s ability to provide care safely and professionally.

Booking privileges may be limited or discontinued at the discretion of the practitioner when necessary to protect the privacy, safety, and well-being of clients and staff.

Before Your Appointment

Please arrive a few minutes early so you can settle in before your treatment.

New clients should complete all required consultation and intake forms before their appointment begins.

Thorough consultations are an important part of our bespoke approach and help us select treatments and products appropriate for your skin, health history, goals, and current condition.

Health & Treatment Considerations

Because many aesthetic services involve close personal contact and treatments may temporarily affect the skin barrier, please reschedule your appointment if you are actively unwell or experiencing a contagious condition.

This includes, when applicable:

• Cold, flu, fever, or other contagious illness

• Cold sores

• Pink eye or other contagious eye conditions

• Contagious skin conditions or infections

• Significant sunburn or compromised skin in the treatment area

Certain medications, medical conditions, recent procedures, pregnancy, cancer treatment, or changes in your health may also affect which services are appropriate for you. Please keep us informed of relevant changes before treatment.

Clients undergoing or recovering from cancer treatment may inquire about our Radiant Recovery Facial which is specifically designed around a gentler, restorative approach. Treatment suitability is determined individually.

Our practitioners are held to the same standard of care we ask of our clients. From time to time, illness or an unexpected health concern may require us to modify or reschedule an appointment. We reserve the right to make those changes when necessary to ensure your practitioner is well enough to provide treatment safely and to protect the health and well-being of everyone in our space.

Whenever possible, we will provide as much notice as circumstances allow and work with you to reschedule your appointment.

Vertigo

Many facial and aesthetic services require reclining for an extended period.

Clients experiencing active vertigo may not be able to comfortably or safely tolerate the necessary treatment position.

Whenever possible, positioning may be modified. If symptoms are significant, we may recommend rescheduling until you are feeling better.

Claustrophobia & Sensory Sensitivities

Please tell us before treatment if you experience claustrophobia, sensory sensitivities, anxiety related to covering the face or eyes, or difficulty tolerating certain treatment positions.

Many elements of your service can be modified so that your experience remains comfortable without compromising appropriate care.

Privacy, Photography & Mobile Devices

Client privacy is extremely important to us.

Mobile devices should be silenced during treatment whenever possible so that you can fully enjoy your appointment and we can maintain a peaceful environment.

Photography, video recording, and audio recording are not permitted within treatment areas without prior consent.

We apply the same discretion to our clients. Images, treatment information, testimonials, or personal details are never used publicly without appropriate authorization.

Children & Guests

Our treatment environment is designed for the client receiving services.

For safety, privacy, and treatment-room limitations, we ask that children and additional guests not accompany you to appointments unless their presence is medically necessary or has been approved in advance.

Payment

We accept major credit cards and contactless forms of payment.

HSA or FSA funds may be accepted when applicable; however, eligibility and reimbursement are determined by your individual plan administrator.

We cannot guarantee that a particular aesthetic treatment or product qualifies for reimbursement.

Gratuity

Gratuity is never expected. However, if you feel your practitioner has provided exceptional care, recognition for a job well done is always genuinely appreciated.

Product & Service Purchases

Services

Completed services are non-refundable.

Aesthetic outcomes vary from person to person, and no specific result can be guaranteed. Treatment plans may require multiple sessions, home care, lifestyle modifications, or ongoing maintenance depending upon the condition being addressed.

If you have a concern following treatment, please contact us promptly so we can appropriately evaluate it.

Products

Due to the personal nature of professional skincare products, product sales are generally final.

If an item is damaged, defective, or you believe you are experiencing an adverse reaction, please contact us within 5 days of purchase or delivery so we can review the circumstances and determine the appropriate next step.

We strongly encourage clients to contact us if they are unsure how to use a product or how it should be incorporated into their existing skincare routine.

Privacy & Personal Information

We take the confidentiality of personal and health-related information seriously.

Information provided during consultation, treatment, purchasing, or communication with our practice is used only as reasonably necessary to provide services, maintain client records, process transactions, communicate with you, and operate the practice.

We do not sell or rent client personal information.

Health and treatment information is handled with discretion and in accordance with applicable privacy requirements and our published Privacy Policy.

Where applicable, additional protections governing protected health information are described in our HIPAA Privacy Policy.

Communications

By providing an email address or mobile number, you may receive communications related to appointments, purchases, treatment follow-up, or information you have elected to receive.

We respect both your privacy and your attention and aim to keep promotional communications thoughtful and relevant.

You may opt out of marketing communications at any time using the unsubscribe option provided or by contacting us directly.

Transactional, appointment-related, or treatment-related communications may still be sent when necessary.

Website Cookies

Our website uses cookies and similar technologies to support website functionality, understand how visitors use the site, and improve the online experience.

Cookie preferences may be adjusted through available website controls and browser settings.

Mutual Respect

Exceptional care works best when there is mutual trust and respect.

We ask our clients to respect appointment times, professional boundaries, our practitioners, and the privacy of others.

In return, you can expect thoughtful attention, discretion, individualized care, and a treatment experience designed specifically around you.

Thank you for helping us preserve the experience that makes Kerry Spindler Bespoke Aesthetics Spa different.