Shipping, Refund & Return Policy

Bespoke Aesthetics + Holistic Spa

Our refund returns policy for products are 7 days.
There are NO REFUNDS on any services rendered.
If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
GIFT CARDS are exempt from being returned, exchanged, or redeemed for cash.
We are not responsible for lost or stolen gift cards.
To complete your product return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will credit you for the purchase price via the way you paid for it initially. You are also welcome to a merchandise credit.
Credit card returns may not show up on your statement for 7-10 business days.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

We will replace items if they are defective or damaged within 7 business days.

Shipping Refunds & Returns

Shipping

We offer shipping within the United States for a flat rate of $15 per order. Orders are typically processed within 1–2 business days. Once shipped, orders generally arrive within 3–7 business days, depending on the destination and carrier. Delivery times are estimates and may be affected by holidays, severe weather, or carrier delays.

Returns

To return your product, you should mail or return your refund return product to: Kerry Spindler – 550 Pleasant Street, Suite 104, Winthrop, MA 02152

- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you.